Outgong mail Test connection failed

[manitgl]

Hi,

I had updated the mail server provider in the JIRA, it shows the following error,

Unable to connect to the server at mail.techmindsindia.com due to the following exception: java.net.SocketTimeoutException: Read timed out.

Kindlly assist..

[Thomas Deiler]

Dear @manitgl,

the Java exception says that the requested host didn't answer in time. The reason can be that the host was to busy to respond. Try  to increase the time out.

If this doesn't help, do a

telnet mail.techmindsindia.com 25

or

telnet mail.techmindsindia.com 587

and see if anything happens.

So long

Thomas

[Thomas Deiler]

Dear @manitgl,

you didn't come back, yet. Is your problem solved meanwhile?

So long

Thomas

[manitgl]

Hi Thomas,

Sorry for the delayed reply, i will check with your suggestion and let you know..

[manitgl]

Where i have to the increase troubleshoot with telnet, either in the JIRA application hosted server part or it in the SQL database server...

[Thomas Deiler]

Dear @manitgl,

execute the upper command on the Jira application  server.

So long

Thomas

[manitgl]

when i executed the telnet with port nos 25 & 587, throws the following error, but when executed with 465, doesn't show any error

Error: 

220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail

[Thomas Deiler]

Ok - fine - the server is reachable - we can go back to Jira.  Is this port (465) part of your outgoing mail configuration.

[manitgl]

Yes Thomas, Port 465 is configured with

Protocal: secure_smtp

Time Out: 10000 ms

TLS: checked

[Thomas Deiler]

Good - what happens if you uncheck TLS?

Do you have your password for the configuration? Normally listening on 465 the server requires authentication?

If you still have problems, please have a look In the log files of Jira. Is there an exception detail?

So long

Thomas

[manitgl]

Yes i configured with the password and mail id, i will check and share the logs..

[manitgl]

Pls the jira logs from the below url link, which was attached in the google drive

atlassian-jira log090218

[Thomas Deiler]

Dear @manitgl,

you have a lot of

Unable to establish a connection with the database. (Network error IOException: Connection refused: connect)

errors in your log.  You should also fix this:

 ****************************************************************************************************
 You are using an unsupported mssql collation: Latin1_General_CI_AI. This may cause some functionality to not work.
 Please use SQL_Latin1_General_CI_AI or SQL_Latin1_General_CP437_CI_AI as the collation instead.
 ****************************************************************************************************

Found this again:

Unable to connect to the server at mail.techmindsindia.com due to the following exception: javax.mail.MessagingException: Could not connect to SMTP host: mail.techmindsindia.com, port: 465, response: -1

I connected successfully to port 587 of your mail server:

user:~$ telnet mail.techmindsindia.com 587
Trying 192.186.248.96...
Connected to mail.techmindsindia.com.
Escape character is '^]'.
220-p3plcpnl0048.prod.phx3.secureserver.net ESMTP Exim 4.89 #1 Fri, 09 Feb 2018 07:30:03 -0700 
220-We do not authorize the use of this system to transport unsolicited, 
220 and/or bulk e-mail.

This is the right server - but you need credentials. Please try following settings:

Port: 587

Protocoll: smtp

Time Out: 10000 ms

TLS: checked

User + Password

So long

Thomas

[Thomas Deiler]

Ahhh!!!

I checked your mailserver. It does not support TLS !!!!

This is not good - means passwords are sent in clear text across the net!!!!!!!!1

Anyway, un-check TLS in your settings.

So long

Thomas

[manitgl]

Ok, thanks Thomas, 

I will uncheck the TLS setting and update the status..

[manitgl]

Hi Thomas,

unchecked the TLS, its throws the below errors..

Unfortunately no connection was possible. Review the errors below and rectify:

• SocketTimeoutException: Read timed out

[Thomas Deiler]

Dear @manitgl,

Then your mail server has a problem. Have you tried to send mails with a mail client (like Thunderbird) to this server?

So long

Thomas

[manitgl]

Oh!!!!

I used to configured this same mail server settings in my some other JIRA instances and some of the web application too..

But those instance are working correctly, i am having issue with this JIRA instance alone..

[Nic Brough -Adaptavist-]

If one server works and another one does not, then you need to look at

Why the mail server does not like this particular server

What this server is doing differently to the ones that work

[Thomas Deiler]

Dear @manitgl,

have you fixed your problem, meanwhile?

So long

Thomas

[manitgl]

No we are unable to fix this issue in JIRA, and also there is no more issues in our mail server...

Kindly assist..

[Thomas Deiler]

I could help you over Hangout. Where an I contact you?

[manitgl]

Hi Thomas Deiler,

           Please contact raj@techmindsllc.com

[Thomas Deiler]

Dear @manitgl,

wow! you must have had a very long holiday, or?

Currently I am on holiday and have only limited WiFi.

So long

Thomas

[manitgl]

Hi Thomas,

          Not like that, i was in some holidays, anyhow thanks your reply..

Shall we check it now to resolve this issue?

[Thomas Deiler]

How can I help you now? What have you tried so far? Has the environment changed, meanwhile?

[manitgl]

Wow, i can see the test connection succeeded.

[Thomas Deiler]

So the problem is solved?

[manitgl]

Yes, problem resolved.

[Thomas Deiler]

And what has changed or what did you change to fix it?