PRODUCTO SUSPENDIDO

[Improve Squad]

Hola, tengo mi cuenta suspendida. Ya he actualizado mi tarjeta de pago, pero el problema persiste. También he creado un ticket. ¿Cómo puedo recuperar mi cuenta?

[Trudy Claspill]

Hola @Improve Squad ,

Bienvenido a la comunidad Atlassian.

¿Cuándo creaste tu ticket sobre tu cuenta suspendida?

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Hello,

Welcome to the Atlassian community.

When did you create your ticket about your suspended account?

Hello, I have my account suspended. I have already updated my payment card, but the problem persists. I have also created a ticket. How can I get back my account?

[Improve Squad]

Hola @Trudy Claspill hoy he creado mi ticket. Mientras espero, sigo intentando activar mi cuenta sin éxito. Agradecería tu ayuda, gracias.

[Trudy Claspill]

Personalmente no puedo ayudarte directamente. No soy un empleado de Atlassian. Solo soy un usuario más de los productos Atlassian.

Agregué una etiqueta a esta publicación para informarla a los miembros del equipo de Atlassian que puedan ayudar.

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I personally cannot directly help you. I am not an Atlassian employee. I'm just another user of the Atlassian products.

I have added a tag to this post to bring it to the attention of Atlassian team members who may be able to help.

Today I created my ticket. While I wait, I keep trying to activate my account without success. I would appreciate your help, thank you.

[Stephen Sifers]

Hello @Improve Squad 

We see you've raised a support request with our billing and license teams to check into your account & site issue. You're on the right path to get this resolved as said teams will be best to help you.

Thank you @Trudy Claspill for bringing us in to take another look.

Regards,
Stephen Sifers