Parent ID Was Empty

[Ratih Ebtania]

Hi Team

Please kindly help to check, i always creating daily report by export csv (my default), but i found same info missing such as Parent ID. By today when i export all issue, the parent id was empty, like this pic below

Please kindly help to solved this problem

Thank you

[Ste Wright]

Hi @Ratih Ebtania 

Parent ID is only relevant for Sub-task issue types.

It shows which Issue ID (eg. Story) is the Sub-task's direct parent, as all Sub-tasks must have a parent.

You can see in Column C how each of the populated rows is the type "Sub-task" to confirm this.

Ste

[Ratih Ebtania]

Hi @Ste Wright 

Thank you for your response

Sure i understand story or task or bug is relates to Sub-task issue, so that's why i need to confirm to you parent ID is not able to show again? due to if you see column C 

DPLK-6354 and DPLK-6353 are subtask but the parent ID did not show.

Please kindly help to check

[Ste Wright]

Hi @Ratih Ebtania 

I can see DPLK-6354/3 on the left-hand sheet - but I don't see the Parent ID on that sheet. Was it removed? Or is it in another column potentially?

Ste

[Ratih Ebtania]

Hi @Ste Wright 

That's why i asking to you, why the parent id is disappear before friday, when my team export the issue to excel parent ID is appear, but starting friday 24, untill now the parent id is disappear in excel. Honestly i did not understand why it can be happen

[Ste Wright]

Hi @Ratih Ebtania 

It looks like you now need to ensure you have the "Parent" field on your list of columns within the issue search page, for it to show on your export. It'll be listed under the "Parent" column also in the CSV.

Ste

[Ratih Ebtania]

Hai @Ste Wright 

did parent id is depend on access user? i am as site administrator i can see the parent id in csv file, but my team is can not see that. it is possible to be happen 

[Ste Wright]

Hi @Ratih Ebtania 

Shouldn't do, it used to be included in every CSV export.

Now, assuming you are exporting your defaults rather than a specific filter's columns, it would depend on what each user's defaults are. If they don't include the "Parent" field, then it wouldn't be included in the export.

Ste