Particular user not receiving Email notification

[Dharani]

Hi Jira Team,

In our cloud Jira instance, we are having a project. In a particular project, only one user does not receive an email notification. The user receives an inside Jira notification but does not receive an email notification. We checked the user's email Inbox, Spam, and all.

We are unable to raise the support ticket as the page is not responding.

[Balaji Sankar]

Hi @Dharani

Please check with user's personal settings, is the email notification options are enable or not.

Thanks & Regards

Balaji Sankar

[Dharani]

Hi Balaji,

It seems the settings were already same. Shall I provide user details?
Can you please check from your side?

[Balaji Sankar]

@Dharani

Sure, please send the details.

[Dharani]

User email address: sahil.mursalin@vvdntech.in

[Balaji Sankar]

Hi @Dharani

Invite link has been to the user, waiting for thire response.

Thanks & Regards

Balaji Sankar

[Dharani]

Hi @Balaji Sankar 

The user has received the link

[Balaji Sankar]

@Dharani I didn't get any replay as of now.

[Balaji Sankar]

Hi @Dharani

I have sent an analysing steps to the user, please inform him and revert that mail.

Thanks & Regards

Balaji Sankar