Password resetting is disabled for your user name.

[Carlos Muñoz Corroto]

I have tried to access eudralink but I don´t remember the password. When I access to reset the password, I received an e-mail as follow:

Password resetting is disabled for your user name.
Please ask your Jira Service Desk administrator to enable password resets

Could you kindly help me?

[Gabriel Senna]

Hi Carlos,

You need to reach one of your site administrators. This way, the administrator will be able to send you the reset password and then you access the instance.

[Carlos Muñoz Corroto]

Hi Gabriel,

Thank you for your reply. How can I reach my site administrator?

Thanks in advance

[Nikita Rudrawar]

Hi @Gabriel Senna I need to remove the Forgot Password functionality for the customers using my Jira service Management portal. Is there a way to do this? 

I am also not even able to find the option to alter the format of the reset password email. @Carlos Muñoz Corroto, did you manage to get in touch with your site administrator? They can certainly help me find this setting.

Thanks in advance.