Permissions to tickets based on a custom field

[Mihir Ruparelia]

Hello, 

Wonder if I could get some help please.

I have created a new Jira service desk board, and due to the nature of the tickets and requests, I would like to limit who views certain types of tickets. 

So we have multiple department members that will access these tickets but I only want people to view and amend their own departments tickets not everybody's, So a Sales Manager should not see a request that is specific for Customer services. BUT the MD will need to see and edit all tickets. 

Any help on this would be great, 

[Nic Brough -Adaptavist- · Accepted solution]

Permissions are a project level thing on the most part, so start with a look at who can do what in the permission scheme for the project.

On an issue level, you can hide individual issues with issue security schemes  but that is only "can I see the issue at all" and based only on a "level" field, it can't work off other custom fields.

[Mihir Ruparelia]

@Nic Brough -Adaptavist- Thank you, is it possible to use an Approver field to specify who can see which tickets. 

[Nic Brough -Adaptavist-]

Yes, use the field in the issue security scheme.

[Mihir Ruparelia]

Many thanks for this.