Pingdom - > JIRA integration

[Harsh Raijiwala]

We want to create a ticket from email. For that we referred the https://confluence.atlassian.com/jira064/creating-issues-and-comments-from-email-720412438.html document. But all the email that are coming to the email address are from the outside, alerting tool i.e. Pingdom and it is not a registered email in our JIRA account. So all the emails are being ignored and not creating a ticket in JIRA. 

[Suhas P]

You use default Reporter. Have you tried that?

Does it create tickets for registered jira users?

[Harsh Raijiwala]

For testing purpose we kept one of the JIRA listed email address and it does create a ticket, but we cannot put Pingdom's email address in default coz the Pingdom does not have email address registered in JIRA. And so it ignores all the email that are sent by Pingdom. 

[Harsh Raijiwala]

@Suhas P can you look at our POP/IMAP and email handler configuration ? 

[Suhas P]

Not necessarily you should have valid Email address for a user. Either you should create a local/internal user with email address from pingdom (or any fake email address in the format abc@xyz.com) and choose to have that user as default reporter. Another option i don't know if have tried already, create new user if user does not exist.

Sure you post your IMPA config.

[Harsh Raijiwala]

@Suhas P, we have one more problem. The tickets are getting created under JIRA project on emails, but they are getting created after 2 days. Also some of the emails are not ending up as a ticket. What can be the issue?