Please, how I can send email to a specific person once moving ticket from status to another?

[Romy Khalife]

Hi Support Team,

Appreciate your help regarding the below case: 

We want to send email once moving a ticket on JIRA board from a  status to another one, to specific persons with a specific email template.

For example once creating a ticket on a JIRA board, under the custom field 'Email Body' as example, we must put an email template and then specify the persons that we need to send them an email under a custom field 'Verifier' as example, so once moving a ticket from Backlog status to Pending status, an email should be sent to the persons under the custom field 'Verifier'  and the email template should be taken from the ' Email Body' field? how can we do that from JIRA, our Jira Software version is 8.20.10

Thanks & Regards,

Romy

[John Funk]

Hi Romy,

Yes, you should be able to do that using Automation for Jira. Are you using Jira Server or Jira Cloud?

[Romy Khalife]

Thank you for your reply!

We are using JIRA server, Jira Software 8.20.10

How can I use JIRA Automation?

[John Funk]

It would be an add-on for Server. There is a free version called Automation for Jira Lite, and a paid version called Automation for Jira Pro.

[Romy Khalife]

Thank You!

I uploaded the Automation JIRA lite add on but once I tried to add an action, 'Send Email' option is always disabled as shown in the below snapshot. Appreciate your help!

[John Funk]

It's probably part of the paid version then.  :-(

You can do a free trial and see if that works for you. 

[Romy Khalife]

Hi John, 

The Automation Lite for Jira add on that I have added is not a trial version :( so what should we do in this case to have all the actions and components enabled

Thanks & Regards,

Romy

[John Funk]

Sorry, I was referencing a free trial of the paid version.