Possibility to map projectrak (List (single select)) to jira custom field

[Grames Gernot]

Hi,

i have create a single select list in projectrak Fields with some values.
I want to overwrite a jira issue custom field with the value, which is selecte for the project if the custom field in the issue is empty.

But i can not see any projectrak field in the jira automation rules.

Is there a way to map this?

Thanks for the info.

[Sebastian Krzewiński]

Hi @Grames Gernot 

Based on https://confluence.deiser.com/projectrakcloud/feature-parity-119016386.html you cannot use Automation to work with those customfield and also copy values to standard Jira custom fields.

I think that below workaround can help you:

Use webrequest action and get all data from issue using REST Api. Then extract value that you need by using smart values (link). At the end update new field with extracted value.

Regards,

Seba 

[Grames Gernot]

Hi,

Thanks for the fast response.

Ok i see, the workaround seems to be useable.

I tried now to get out my projectrak field value but all rest api urls not working for me.

I tried:

curl -kL -u "myuser:mypassword" 'https://mysite.atlassian.net/rest/projectrak/2.0/values/projects/THISISTHEKEY/fields/24721' 

curl -kL -u "myuser:mypassword" 'https://mysite.atlassian.net//rest/api/3/values/projects/THISISTHEKEY/fields/24721'

without success.

I used following documentation for it https://projectrak-rest.deiser.com/#/Values/getValue

Can you point me to the correct url for projectrak rest api in my cloud jira?

Thank you

[Fede Baronti -Deiser-]

Hi @Grames Gernot

It's Fede from DEISER's Customer Support. I've just answered your question through our Customer Support portal. 

This is Projectrak Cloud's correct REST API documentation page: https://profields-cloud.deiser.com/swagger-ui.html

Here you will be able to find all the requests, with their examples, you need to make to fetch information about Projectrak Cloud fields. 

Also, we are sorry about not being able to map Projectrak fields as Jira Custom fields. But we will keep the solution you found at hand in case we need to suggest it to other clients. We'll also keep @Sebastian Krzewiński 's workaround in mind. They both look useful for the cloud (Thanks for that suggestion Sebastian!)

Thank you for reporting this question @Grames Gernot! Hope you can use Projectrak as expected and please, if you (or anyone reading this) have questions or need assistance with Projectrak, just open a Support request through our Customer Support portal, and we'll come running! 

Cheers!

Fede. 

[Grames Gernot]

Hi, with this information i was able to get rid of the problem. 

I create a jira automation rule to get the jwt from projectrak and after this i get the value out to a custom field

Thank you