Use Case: You have an automation that adds a comment to an issue and you have the option "Prevent duplicates by only adding this comment once to a particular issue." checked.
First time you run the rule the comment is added. On subsequent runs the comment is not added and the audit log states: "No new comment was added since this issue has been commented on before:"
Life is good.
For any number of reasons, you disable the automation rule. You subsequently re-enable the rule.
Next the time the rule runs the comment is added again.
Is this documented somewhere?
Shouldn't this be added as a caveat under the checkbox for awareness?
Or is this a bug?
Hi @Jeff Gordon
Yes, that is a known defect. You can watch / vote for it to see progress: https://jira.atlassian.com/browse/AUTO-406
My hypothesis is that when a rule changes (including disable/enable) it has a new, unique identifier and whatever logging it checks is now a "clean slate" for the duplicate comment checking.
Kind regards,
Bill
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