Prevent changes to the default issue screen

[Christopher Rickard]

For Jira Cloud, does anyone know how to prevent users from accessing and modifying the issue layout view?

[John Funk]

Non-administrators should not be able to edit that. How are they getting to the screen to modify it?

[Christopher Rickard]

 I am as surprised as you seem to be!

As documented here: https://support.atlassian.com/jira-software-cloud/docs/configure-field-layout-in-the-issue-view/ I just had a non-admin user do the following:

Configure issue field layout

1. Open an issue of the type you'd like to configure
2. Click Configure at the bottom-right of the issue (near the created and updated dates)
3. Add, remove, and drag fields in the field categories until you're happy with the setup.
4. Choose Save changes.

[John Funk]

WOW. I would open up a support ticket to ask Atlassian about it:

https://support.atlassian.com/contact/#/

[Christopher Rickard]

Done - I will report back whatever I find out

[John Funk]

Great - please do!

[Christopher Rickard]

Heard back from Support.  Here's what they said:

According to our documentation (Configure field layout in the issue view), a Project Administrator and a Jira Administrator can change the issue layout from a project.

Just keep in mind that a Project Administrator is a Permission you can define on Permission Schemes and you can restrict this access by reducing the number of users with the permission on the project.

So, if you noticed a user changing the issue layout when it shouldn't, you can take a look on this Project Permission and remove this permission for this user. You might need to remove this user from a group, or a role or you'll have to remove a group or role from the Permission Scheme associated with that project.

This turned out to be operator error on my part. Once I limited access to the "Administer Projects" permission in the permission scheme for this project, the capability was removed from the project members that were making the changes.

[John Funk]

Ah, that makes sense. I am glad they were able to help!