Priority options in Jira Cloud

[Matt Hine]

Hi,

We currently have a list of 11 default values for the priority field (shown below and not in that order)

1. Highest
2. Very high
3. High
4. Medium
5. Low
6. Lowest
7. Blocker
8. Critical
9. Major
10. Minor
11. Trivial

I have run a quick search and they're all currently being used, but I would like to tidy up this list given they are a few duplicates/ones that mean the same thing.

If I was to delete one already being used, would it give me the option to associate this to another one (as it does when you change workflows etc). Is there a better way to do it?

Thanks

[Thuan_ Do Dang · Accepted solution]

Hi @Matthew Hine ,

Don't worry. When you delete a priority, Jira will show a screen to choose another priority for issues matching deleted priority.

Hope this helps!

[Matt Hine]

@Thuan_ Do Dang Thanks for the information, thats what i was hoping it would do. I just need to understand how what reporting if any is done off the back of the priorities and make sure all users know these will be changing

[Thuan_ Do Dang]

Hi @Matthew Hine ,

This change will affect all filters/reports use direct deleted priority value.

To make sure all users know these will be changing, I think you should announce users about the changes, the time you apply the changes, and maybe a guideline about using new priorities.

Hope this helps!

[Matt Hine]

Thanks again. I will try out using the banner option to see if this works (never used it before) as think this will be an easier way to notify everyone in advance of any changes being made

[Fabio Racobaldo _Herzum_]

Hi @Matthew Hine ,

my suggestion is to create a specific Priority Schemes for your project and associate to your projects.

Associating priority schemes

Next, associate your priority scheme with a project.

1. From the Priority schemes page, select Associate next to the priority scheme you want to associate.
2. Select the projects that you want this scheme to apply to. If a project is already using a different scheme, it will switch to this one.
3. If some issues in the projects you've selected use priorities that are not available in this scheme, you'll be asked to choose priorities that will replace them. See Replacing obsolete priorities.

This should fix your issue.

Hope this helps,

Fabio

[Matt Hine]

Thanks for the reply. I didn't think priority schemes were available for the cloud version? I cant see this option within the admin options.

[Kathy Hart]

Priority Schemes are not available in Jira Cloud.