ProForma forms and Automation rules in Data Centre

[Albert Marti]

My company has Jira Data Centre and lately we've gotten Service Desk and ProForma Lite.

I am trying to create an automation rule which, when a checkbox is marked, a Form is automatically added to the trigger issue, and an e-mail sent to the reporter.

I've seen in other posts automation triggers and actions that are "attach form" and so on, but I see nothing in the automation rules I have available?

Is this one of those many cases in which things are available in cloud but not in data centre? Is there any way in which I can make this work?

Thanks a lot to all of you!

[Bill Sheboy · Accepted solution]

Hi @Albert Marti 

That action only appears to be available for Jira Service Management: https://community.atlassian.com/t5/Jira-Service-Management-articles/4-New-Form-Automation-Components-for-Jira-Service-Management/ba-p/2018674 

You may want to contact Atlassian Support directly to learn if there are other options or plans to add it.  I did not see this as a suggestion in the public-facing backlog.

Kind regards,
Bill

[Albert Marti]

Hi Bill,

Thanks a lot for your reply, and please excuse my ignorance, but isn't Service Management and Service Desk the same thing?
Because we do have Service Desk.

[Bill Sheboy]

I believe the feature you asked about is available for the Cloud version and not Server/Data Center.