Problem searching issues with single user costum field

[Joan Andreu Juan Torrens]

I have a project with a custom field of single user type called "Usuari". When I search for issues the field search do not show all possible values in the basic search from.

But, surprisingly, it works with the advanced JQL search.

As the users of the project are not IT members, it'd be better for them that the basic search works.

Any ideas?

[Muhammad Ramzan(Atlassian Certified Master)]

Are you using any field context for this custom field? Just make sure you using the same search parameters in basic and advanced search to troubleshoot the root cause

[Joan Andreu Juan Torrens]

Hi @Muhammad Ramzan(Atlassian Certified Master) 

Thanks for writing. There is just the default context for this field and no user filter. We need to see all active users of our organization in this search.

[Muhammad Ramzan(Atlassian Certified Master)]

Sorry, i provide you wrong information. Its not linked with the context

[John Funk]

Hi @Joan Andreu Juan Torrens  - In the basic search, the user will probably have to start with the first name and not another name within the user. So in this case, they will have to start typing Maria to see the list of names some up.

[Joan Andreu Juan Torrens]

Hello @John Funk 

Thanks for trying to help. Unfortunately it is not working like that too. I have tryied also with email address or @name 

None is working on the basic search.

[John Funk]

I would go ahead and submit a Support Ticket as a Bug with Atlassian:

https://support.atlassian.com/contact/#/