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Problem with issue types

Vasilis Gennaris
Contributor
March 22, 2018

I created three new issue types that applies to all my projects. ("Defect", "Reviews/Pull-Requests", "Tech Story")

Screen Shot 2018-03-22 at 12.36.41.png

 

When i choose one of these new issue types i am then not able to change the type to one of the existing types that existed before the new three.. See screenshots

Screen Shot 2018-03-22 at 12.20.16.png

 

Screen Shot 2018-03-22 at 12.23.17.png

 

I am also not able to add Story Points.. 

 

Screen Shot 2018-03-22 at 12.42.15.png

 

Any idea?

 

1 answer

1 accepted

1 vote
Answer accepted
Thomas Schlegel
Community Champion
March 22, 2018

Hi Vasilis,

you can only change an issue type to another one, if they use the same workflow. If workflows are different, you can't do that. Then you have to "move" the issue, using the same project as destination. By moving the issue, you can change the issue type.

I think, your field also is not associated with the new issue type.

Vasilis Gennaris
Contributor
March 22, 2018

Hi Thomas,

 

I have this workflow in use for this project that contains all issue types.. 

Screen Shot 2018-03-22 at 13.34.14.png

Nic Brough -Adaptavist-
Rising Star
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March 22, 2018

The ability to change is also dependent on having the same field configuration for both issue types, as well as workflow.

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