Problems with the creation of tickets used "Quick Create issue"

[Cristian San Martin]

Hi, I have some problems with the creation of tickets in jira software, but this error is not in all the proyects.

Can somebody help me?.

Error:

java.lang.NumberFormatException: For input string: "10800:1"

java.lang.NumberFormatException: For input string: "10800:1"
	at java.lang.NumberFormatException.forInputString(NumberFormatException.java:65) [?:1.8.0_102]
	at java.lang.Long.parseLong(Long.java:589) [?:1.8.0_102]
	at java.lang.Long.parseLong(Long.java:631) [?:1.8.0_102]
	at com.mesilat.confield.DataServiceImpl.isConfluenceField(DataServiceImpl.java:220) [?:?]
	at com.mesilat.confield.ParamRequestWrapper.lambda$getParameterMap$20(ParamRequestWrapper.java:31) [?:?]
	at java.util.Map.forEach(Map.java:630) [?:1.8.0_102]
	at com.mesilat.confield.ParamRequestWrapper.getParameterMap(ParamRequestWrapper.java:30) [?:?]
	at javax.servlet.ServletRequestWrapper.getParameterMap(ServletRequestWrapper.java:162) [servlet-api.jar:3.1.FR]
	at javax.servlet.ServletRequestWrapper.getParameterMap(ServletRequestWrapper.java:162) [servlet-api.jar:3.1.FR]
	at javax.servlet.ServletRequestWrapper.getParameterMap(ServletRequestWrapper.java:162) [servlet-api.jar:3.1.FR]
	at javax.servlet.ServletRequestWrapper.getParameterMap(ServletRequestWrapper.java:162) [servlet-api.jar:3.1.FR]
	at javax.servlet.ServletRequestWrapper.getParameterMap(ServletRequestWrapper.java:162) [servlet-api.jar:3.1.FR]
	at javax.servlet.ServletRequestWrapper.getParameterMap(ServletRequestWrapper.java:162) [servlet-api.jar:3.1.FR]
	at javax.servlet.ServletRequestWrapper.getParameterMap(ServletRequestWrapper.java:162) [servlet-api.jar:3.1.FR]
	at com.atlassian.analytics.client.filter.UniversalAnalyticsFilter.doFilter(UniversalAnalyticsFilter.java:72) [?:?]
	at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:39) [?:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21) [?:?]
	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.9.jar:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFixupFilter.doFilter(PrettyUrlsSiteMeshFixupFilter.java:32) [?:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.prettyurls.filter.PrettyUrlsDispatcherFilter.doFilter(PrettyUrlsDispatcherFilter.java:55) [?:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter.doFilter(PrettyUrlsSiteMeshFilter.java:79) [?:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.prettyurls.filter.PrettyUrlsMatcherFilter.doFilter(PrettyUrlsMatcherFilter.java:51) [?:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36) [?:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.mesilat.confield.ValueConverterServletFilter.doFilter(ValueConverterServletFilter.java:35) [?:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:70) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:58) [atlassian-plugins-servlet-4.5.1.jar:?]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.29]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.29]
	at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.executeRequest(AccessLogFilter.java:92) [classes/:?]
	at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.doFilter(AccessLogFilter.java:78) [classes/:?]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.29]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.29]
	at com.atlassian.jira.security.xsrf.XsrfTokenAdditionRequestFilter.doFilter(XsrfTokenAdditionRequestFilter.java:46) [classes/:?]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.29]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.29]
	at com.opensymphony.sitemesh.webapp.SiteMeshFilter.obtainContent(SiteMeshFilter.java:181) [sitemesh-2.5-atlassian-11.jar:?]
	at com.opensymphony.sitemesh.webapp.SiteMeshFilter.doFilter(SiteMeshFilter.java:85) [sitemesh-2.5-atlassian-11.jar:?]
	at com.atlassian.jira.web.filters.SitemeshPageFilter.doFilter(SitemeshPageFilter.java:112) [classes/:?]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.29]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.29]
	at com.atlassian.jira.web.filters.pagebuilder.PageBuilderFilter.doFilter(PageBuilderFilter.java:81) [classes/:?]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.29]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.29]
	at com.atlassian.jira.web.filters.CommittedResponseHtmlErrorRecoveryFilter.doFilter(CommittedResponseHtmlErrorRecoveryFilter.java:55) [classes/:?]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.29]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.29]
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:56) [?:?]
	at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:70) [atlassian-plugins-servlet-4.5.1.jar:?]
	at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:58) [atlassian-plugins-servlet-4.5.1.jar:?]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.29]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.29]
	at com.atlassian.jira.web.filters.MauEventFilter.doFilter(MauEventFilter.java:49) [classes/:?]
	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.9.jar:?]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.29]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.29]
	at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66) [classes/:?]
	at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:242) [atlassian-seraph-3.0.3.jar:?]
	at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64) [classes/:?]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.29]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.29]
	at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:103) [atlassian-trusted-apps-core-4.1.0.jar:?]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.29]
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.29]
	at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:148) [atlassian-seraph-3.0.3.jar:?]
	at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:77) [classes/:?]
	at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [atlassian-core-5.0.9.jar:?]
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193) [catalina.jar:8.5.29]
	...

[Nic Brough -Adaptavist- · Accepted solution]

You have an app added to your Jira that is pointed at a field it cannot read.  The app is expecting a number field, and you have pointed it to what I would guess is a a cascading select.

Note the "mesilat" a few lines into the error message - that is a class name for an app.

[Cristian San Martin]

Ok, your comments are correct.

In a screen I have a cascade select, this screen worked correctly, but I installed two news plugins "Artezio Burndown Chart for Jira" and "Advanced Burndown Chart Gadget for Jira" but now all screens that use this customer controls "Select List (cascading)" doesn't work.

I removed this controls from the screen and worked correctly, but I need use this control.

I think that some plugins make a conflict, I unistalled both plugins but the problem is not resolve.

Do you have any idea that I can use to resolve this problem or any reference for this?

Regards

[Nic Brough -Adaptavist-]

A cascading select is a Jira off-the-shelf function, so yes, I would strongly suggest a broken add-on. 

However, you appear to have configured an app that expects a number field to look at a cascading select.  I would start by not doing that.  I'm not familiar with "mesilat" by memory, but try typing it into the marketplace to see if anything pops up.

[Cristian San Martin]

Ok, thanks by your help

I need more information to resolve this problems.

[Nic Brough -Adaptavist-]

I don't have any more info, I just think you should try searching for "mesilat" as per error message, in the marketplace and then check to see if you have any plugins that the marketplace returns.  If you do, try disabling or removing them.

[Cristian San Martin]

I removed both plugins but the problem is not resolve.

My system Jira is broken, I can´t use the Select List cascading control.

Thanks for your help.

[Nic Brough -Adaptavist-]

Have you tried the marketplace search yet?  Neither of those apps are mesilat from my memory.

[Cristian San Martin]

Ok, I'm going check this information

Thanks you

[Cristian San Martin]

Hi Nic

I have been checking the DOM of the web aplication and I found this error when exist a cascading select control in the screen.

To load the popup to create a new issue I have a message error in console.

File: .../secure/QuickCreateIssue.jspa?decorator=none 500

/* module-key = 'com.atlassian.analytics.analytics-client:js-events', location = 'js/user-activity-xhr-header.js' */
define("atlassian/analytics/user-activity-xhr-header",["atlassian/analytics/page-visibility"],function(c){var e="x-atlassian-mau-ignore";var d=XMLHttpRequest.prototype.send;var a=window.fetch;var b=false;return{install:function(){if(!b&&c.supported){XMLHttpRequest.prototype.send=function(){if(c.isHidden()){this.setRequestHeader(e,c.isHidden())}d.apply(this,arguments)};if(a){window.fetch=function(f,i){var g=i||{};var h=g.headers;if(c.isHidden()){g.headers=(h)?new Headers(h):new Headers();g.headers.append(e,c.isHidden())}return a.call(this,f,g)}}b=true}},uninstall:function(){if(b){XMLHttpRequest.prototype.send=d;if(a){window.fetch=a}}b=false}}});require("atlassian/analytics/user-activity-xhr-header").install();;

The error only appears when I have a cascade select control in the screen in other case this error doesn't exist.

Regards

[Cristian San Martin]

Hi Nic

Do you have other idea for help me to resolve this problem with the custom field "com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect"

Sorry by the hassle

[Cristian San Martin]

Hi All, I reviewed the options for resolve this problem.

unistalled the plugins, check the mesilat references but the problems is not resolve, the point is that I can't use a Select Lists (Cascading) control to no one screens. 

The fast solution is remove the Select lists cascading control of all screens that used it, but the use of this control is necesary.

Some additionality informations?

Some one people haved to this problem? and how resolved?

Regards

[Nic Brough -Adaptavist-]

So what errors are you now getting?  What does "can't use a cascading select" mean - what are the symptoms?

[Cristian San Martin]

Hi Nic.

When I use a cascading list control in a screen, display this error 

java.lang.NumberFormatException: For input string: "10800:1"

[Jörg T_]

Hi Christian,

were you able to solve this problem? I am running into the same...

For me it seems to be the plugin "Confluence Custom Fields". But disabling doesn't help.