Project Automation - Slack notification: how to tag users listed in custom field

[Ashley Honeycutt]

I'm trying to integrate a conditional Slack notification in a specific channel. The goal is to have the notification mention each user listed in a multi-user field so they can get certain urgent notifications.

When I have the smart value in the notification, the automation fails with an error of "Error rendering smart-values when executing this rule." If remove this bit, the rule runs fine.

{{#}}@{{issue.approvers}}{{/}}

 Any advice on what I need to modify here is greatly appreciated. Thank you!

[Bill Sheboy · Accepted solution]

Hi @Ashley Honeycutt 

When you want to iterate over a list of values in a rule, the syntax is like this:

{{#someList}}{{someFieldOfTheList}}{{/}}

For your case, are you trying to mention on the user's display names?  If so, that would be like this:

{{#issue.approvers}}@{{displayName}}{{^last}}, {{/}}{{/}}

That last handling adds a delimiter of ", " between values (leaving off the final one), so please change that as needed.

To learn more about list, smart values, please look here: https://confluence.atlassian.com/automation/jira-smart-values-lists-993924868.html

Kind regards,
Bill

[Ashley Honeycutt]

Hi @Bill Sheboy

Thank you so much! Now we're getting somewhere. If I want the username to display instead, what would go there? 

The automation worked this time, however it didn't tag users on the Slack side (just the @FirstName LastName without a tag) so I think maybe we should try the username.

[Mikael Sandberg]

You have to use the display name or the member ID  that the user have in Slack for the @ mention to work. If all your users are using the default firstname.lastname as the display name then this should work for you:

{{#issue.approvers}}@{{displayName.replace(" ", ".").toLowerCase}}{{^last}}, {{/}}{{/}}

If some of your users have modified their display name in Slack then the only way you can @ mention them in automation is to use their member Id and the syntax for it would look like this:

<@memberId>

[Hippolyte Simon]

Hi, 

I'm trying to create a rule that will mention in Slack all the participants to a meeting that are tagged as so in the issue. 

So currently what my rule does is that when someone creates an issue that is a Meeting it will send a message to Slack. 

At the moment in the message what works fine is: 

• displaying the name and the URL of the issue
• displaying the description of the issue
• displaying the name of the reporter and mention them

What doesn't work is mentionning all the participants. Using the following formula:

{{#issue.approvers}}@{{displayName.replace(" ", ".").toLowerCase}}{{^last}}, {{/}}{{/}}

I made some progress and 9 names across 27 are correctly mentionned when tagging them as participants. The others are not mentionned. I tried to use <@memberId> but i didn't understood where did i had to integrate this part ot the whole above. 

Do you have any idea on how i could fix this? 

Thanks a lot for the help and have a great day! 

Hippolyte Simon

[Mikael Sandberg]

Hi @Hippolyte Simon,

Welcome to Atlassian Community!

Slack no longer support @username so you have to use their member Id. Have a look at this article that describes how you can add users Slack member Id as properties on their accounts. 

[Hippolyte Simon]

Hi thanks for your quick answer! 

A friend of mine and I found the solution, since i use this method to link Jira and Slack: https://community.atlassian.com/t5/Automation-articles/Mention-someone-directly-in-Slack-via-Jira-Automation/ba-p/1528605

Here's the formula: 

{{#issue.participants}}<@{{properties.metadata.slack_id}}>{{^last}}, {{/}}{{/}}

Thanks and have a great day! 

Hippolyte Simon