Project Lead not getting email when New Ticket is Opened

[jfriedberg]

Currently I have setup the notification scheme associated to my project to notify the project lead whenever a new issue is created. However I (the project lead) am not getting an email notification when this is happening and I'm not sure why. 

The thought behind this is the project lead will then assign the ticket to a certain resource. If there is a better way to have this process I'd also be interested in hearing. 

 

[Daniel Ebers]

Hi jfriedberg,

1.) one question that comes to my mind: is there a component defined for the issues that are troubling because the "component lead" takes precedence over the "project lead"
Here is some more information:
https://confluence.atlassian.com/adminjiraserver088/configuring-projects/managing-components

2.) in case you make the changes with your account but have not enabled to receive notifications for own changes this might be the cause of the missing mails.
You can enable it like described here:
https://support.atlassian.com/jira-software-cloud/docs/manage-your-jira-personal-settings/

3.) For a Jira administrator of your instance it would also be possible to use the notification helper:
https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/

This should show right away if the configuration was done properly or not.

4.) I could also image a case where a different notification scheme is assigned to the troubling project.

5.) Last but not least the problem could also be client-based (spam filter, sorting rules).

This is a lot you have to check now ;)
Please let us know what you found out.

Cheers,
Daniel

[jfriedberg]

Hey @Daniel Ebers , thanks for the thoughtful answer, however none of those seem to be the issue and for the notification help all of the outputs show the notification should be working. 

However, I still am not receiving anything in my, when the issue is updated and for other actions I do receive email notifications. 

inbox. 

[Daniel Ebers]

That looks good so far. Just to confirm. The issue has been created by a colleague for a test, right?
Otherwise, if you create it, you would not be notified as it is considered "your own change".

[jfriedberg]

Ah interesting, yes I created it as the project lead hoping to still get a notification. I've just tried again logging in as another user and the Project Lead (myself), is still not getting an email notification. 

[jfriedberg]

Wait, please disregard! The email just came though, thank you!