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Propose a date in screens for a custom field date

Julien Philippon July 1, 2022

Hi, 

 

How do you do ? 

 

We have a due date that must be completed when a ticket pass from a status A to a status B. This due date needs to answer some condition : 

- Open days (monday to Friday) 

-if it's before midday, the date is tomorrow 

If it's after mid day , it's the day after tomorrow. 

 

I wanted to know if there is a way to automatically prefilled this date in a screen wit these conditions  during the change of status ?

1 answer

0 votes
John Funk
Community Champion
July 1, 2022

Hi Julien,

Not sure that I completely follow your scenario, but you can't populate the values in the screen on the fly when opening a transition screen if that is what you are seeking to do. 

However, you can create an automation rule that will auto-populate the due date based on the criteria you mention. 

Julien Philippon July 4, 2022

Hi John, 

 

Thanks a lot for your return. 

 

Even, with our postfunction, it's not possible ? 

 

Best regads

John Funk
Community Champion
July 4, 2022

Post functions fire after something has taken place. Calling a transition screen has not completed any function, therefore, there is nothing that has taken place to cause the post function to fire before showing the transition screen. 

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