Hi,
How do you do ?
We have a due date that must be completed when a ticket pass from a status A to a status B. This due date needs to answer some condition :
- Open days (monday to Friday)
-if it's before midday, the date is tomorrow
If it's after mid day , it's the day after tomorrow.
I wanted to know if there is a way to automatically prefilled this date in a screen wit these conditions during the change of status ?
Hi Julien,
Not sure that I completely follow your scenario, but you can't populate the values in the screen on the fly when opening a transition screen if that is what you are seeking to do.
However, you can create an automation rule that will auto-populate the due date based on the criteria you mention.
Hi John,
Thanks a lot for your return.
Even, with our postfunction, it's not possible ?
Best regads
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Post functions fire after something has taken place. Calling a transition screen has not completed any function, therefore, there is nothing that has taken place to cause the post function to fire before showing the transition screen.
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