Hi,
How do you do ?
We have a due date that must be completed when a ticket pass from a status A to a status B. This due date needs to answer some condition :
- Open days (monday to Friday)
-if it's before midday, the date is tomorrow
If it's after mid day , it's the day after tomorrow.
I wanted to know if there is a way to automatically prefilled this date in a screen wit these conditions during the change of status ?
Hi Julien,
Not sure that I completely follow your scenario, but you can't populate the values in the screen on the fly when opening a transition screen if that is what you are seeking to do.
However, you can create an automation rule that will auto-populate the due date based on the criteria you mention.
Hi John,
Thanks a lot for your return.
Even, with our postfunction, it's not possible ?
Best regads
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Post functions fire after something has taken place. Calling a transition screen has not completed any function, therefore, there is nothing that has taken place to cause the post function to fire before showing the transition screen.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.