Question about development tool and permissions

[Grégoire MANIEZ]

Hello dear community!

Here is the problem we're currently facing :

One of our devs is about to leave the company and is currently on vacation. So we removed his admin permissions and we noticed some of the automatisation process he implemented just don't work anymore. It's not JIRA automation but python code to communicate with our backoffice and database to automatically create tickets.

After I granted him again the admin rights, it worked again.

So what should we do? Is the code linked to his account somehow? Or even within his account?

Thanks for your help!

[Michael Wohlgemuth · Accepted solution]

Hello!

The dev probably uses his own account and a token for it in his scripts (for authentication). So these need to be adjusted to a new user with the same permissions.

[Grégoire MANIEZ]

Hello Michael, thank you so much for your fast answer!

Is this possible for another user to handle this? Or only the original developer can transfer it?

[Grégoire MANIEZ]

I just unlocked JIRA Access, and it appears we don't have any token. So the issue might be somewhere else?

[Michael Wohlgemuth]

He might have used his username and password for authentication then.

In any case, everyone can change this, given the person has access to the scripts the dev wrote. Somewhere in these scripts, there's an authentication part, and this should be adjusted to a new user with sufficient permissions in jira (so that the scripts can still do what theyve done using the "old" user).

[Grégoire MANIEZ]

I understand. Thank you Michael for your help!

[Michael Wohlgemuth]

No problemo!

For the future, you could consider creating a "technical account" that is used in scripts and such. This account can then be shared for devs to use in their scripts. This has the benefit that all scripts will still work should a dev leave the company and gets their personal account deactivated/removed.