Hi @KrisjanisPunculis I’m the Community Manager at Exalate.
As Aaron mentioned, the URLs you’re seeing (like /rest/api/3/issue/bulkfetch) are internal Jira API endpoints, which aren’t meant to be directly accessed via a clickable link. That’s why they result in a dead page.
If your goal is to provide a clickable link to the Jira issue from Salesforce, the recommended format would be something like:
https://yourdomain.atlassian.net/browse/ISSUE-KEY
This URL leads directly to the issue view in Jira and works reliably across environments.
If you’re using the Jira Issue Lightning component provided by your connector, it should already handle this linking logic for you. If it’s not behaving consistently between environments, I’d suggest checking:
- Whether the Jira base URL is configured correctly in both test and production
- If the component settings are identical across environments
- Whether there are version differences in the connector between your test and production instances
If you eventually need more flexibility around how Jira and Salesforce are connected—like customizing exactly which fields show up, controlling URL structures, or syncing related data (e.g., comments, attachments, statuses)—there are other tools available on the Marketplace you might consider, such as:
Each option has different strengths depending on how tailored your setup needs to be.
Hope this helps!
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