Queues

[Fahad Siddiqui]

I am unable to see Queues of one project in staging environment. 

[Jack Brickey]

Jira? Maybe you mean Jira Service Desk? Can you access the project?

[Fahad Siddiqui]

Yes... but cant see the Queues.

[Jack Brickey]

Please provide a screenshot of what you are seeing. 

[Fahad Siddiqui]

[Jack Brickey]

Ok so you are on server and it appears you are indeed looking at JSW and not JSD. I am not aware of the existence of Queues in JSW. Why are you expecting queues? Maybe those exist with some addon?

[Fahad Siddiqui]

I can see the issues through Project option. But if i want to add issues in same project how can i add? And also can you assist how i can see them as they are existing. 

[Fahad Siddiqui]

I get such error though i am administrator 

Snap! You can't view this page

You need to be a Service Desk Agent to access this page. Contact your administrator if you need access.

[Jack Brickey]

Ok so this is quite confusing as this indicates it is a JSD project. Things look quite different in server and something isn’t making sense here. I would like to see the entire sidebar.  In any case go into project settings > people and verify your role. Add yourself as an agent just to check.