Reactivate an old issue

[Nicole Schedler]

Hi all,

I work in a Jira next generation project.
In one of our projects, we don't use the board for typical status but for different work steps.
As written in the Jira description, the last column is typically the "done" one and entries are removed after 14 days.
Following questions:
Is there a way to disable this rule?
If I have a done and removed entry, is it possible to reactivate this entry?

Worth to mention, as a work-around, I have now created an empty last column so that my issues don't get removed.

Thank you for your help, best regards,
Nicole

[Nic Brough -Adaptavist- · Accepted solution]

There is no way to "disable the rule", you need something to clear out your older closed issues.  Having another empty column at the end of the board misses the point of having a board!

I'd want to ask why you need to reactivate a done issue.  In an ideal world, a done issue is done, you never go back to it to do more.  In the real world, sometimes things do need to be moved out of done and become active again, but that really should be a rare event.  So I'd want to look at the frequency of reactivation - is it something that happens for 1%, 10%, 60% etc of your issues?  If it's over 1%, I'd suggest your "done" is probably not really "done".

Anyway, given that it's not something that should happen often (and when it does, it will usually happen within 2 weeks of closure), the boards don't do it.  But there is a very simple action - go to the issue view and change the status from "done" back to one of the "needs work" status.

[Nicole Schedler]

Hi Nic,

Shame on me as I missused this particular board for something which is not the real purpose of the board, that's way may last column is a repository of entries which I still use...

But anyway, I could manage with the simple way of changing the entry, I simply misunderstood something there and that's way it didn't work from the beginning.

Thank you very much for your help, best regards, Nicole

[Andrew Morin]

I am guessing that this is a kanban board? in the top right hit the board drop down and select Configuration. There is a setting at the bottom of the General section. Set that to Show All.

[Nicole Schedler]

Hi Andrew,
Thanks for your answer. No it is a next generation project in Jira. Possibilities are limited and I could not find the settings you are talking about.
But thanks anyway, cheers, Nicole

[Zoryana Bohutska _SaaSJet_]

The last column deletes when Sprint closing. You can find issues from the last column in the previous Sprint. 

[Nicole Schedler]

Hi Zoryana, thanks for your reply. I solved the problem. Cheers, Nicole