Remove two issue types from ID project without affecting ED project

[Shikha Verma]

We have created two service management one is the internal document (ID), and the other is the external document (ED), but creating a new project I shared the existing project setting with the other. Now I want to remove two issue types linked with ID i.e. Task and Ask a Question, but that same is linked with ED. Is there is way to remove the issue type from the ID project without affecting the ED project?

Can you Please provide the solution for how I completely make the ID and ED
projects independent?

[Kai Becker]

Hi @Shikha Verma 

thanks for your question. 

This can be easily achieved by creating a copy of your issue type scheme:

1. Go to Administration > Issues.
2. Under Issue types, select Issue type schemes.
3. On the specific issue type scheme, select Copy in the Actions column.

After copying you will be able to remove the unwanted issue types and then assign the new scheme to the ID project. 

An instruction on how to assign a new scheme can be found here

Hope this helps.

[Shikha Verma]

Thanks for the reply Kai Becker, 
I just wanted to confirm that this change in ID will not affect the External project (ED) and the associated tickets because I tried this, but it's showing this (in the screenshot below). 
Can you help me make the projects ID and ED completely independent? 

[Kai Becker]

Hi @Shikha Verma 

did you copy the issue type scheme? 

You should only modify the copy of the issue type scheme.

After modification of the copy, assign the copied scheme to the ID project.

Are you sure, that you have done all these steps correctly?

[Rilwan Ahmed]

Hi @Shikha Verma ,

Please follow below steps to remove issue types

1. Go to Admin settings --> Issues --> Issue type schemes
2. Check which Issue type schemes is used in ID project 
3. Click on Action menu (3 dots) against it and click copy
4. Add a name to the scheme (Example: ID Issue type Scheme)
5. Drag unwanted issue types from "Issue Types for Current Scheme" to "Available Issue Types" columns and click "Save" at the bottom of the section

 

Now go to ID project --> Project settings --> issue types --> Click Action on the top rright and --> Use a different scheme 
In the next screen, select the newly created issue type scheme and click OK

[Shikha Verma]

Thanks for the reply Rilwan Ahmed. 
I just wanted to confirm that this change in ID will not affect the External project (ED) and the associated tickets because I tried this, but it's showing this (in the screenshot below). 
Can you help me make the projects ID and ED completely independent? 

[Rilwan Ahmed]

Hi @Shikha Verma ,

1. Run 2 JQLs in ID project --> Bulk edit --> Move existing tickets to required Issue types.
   • project = ID and type =Task 
   • project = ID and type = "Ask a Question" 
2. You should map the copied and modified scheme to the ID project.