Removing Fix Version value when Cloning a ticket

[Nicole Ritter]

Is there a way to remove values from select fields when you clone the ticket? We specifically want to remove the Fix Version value when a ticket is cloned.

[Mel DuPont]

I came up with this today, I hope it helps someone!

Locating Hidden Cloned Tickets in Jira

If you clone a Released ticket in Jira, that ticket might not appear on your Board.

Here is a query that finds "hidden" cloned tickets in the XYZ project:

https://<server>/issues/?jql=project%20%3D%20XYZ%20AND%20status%20not%20in%20(Done%2CCanceled)%20AND%20fixVersion%20is%20not%20EMPTY%20ORDER%20BY%20updated%20DESC

To fix a cloned ticket:

Delete the value in the ticket's Fix Version/s field.

More Information

This situation arises because of two things:

1. When you clone a Released ticket, the clone retains the original ticket's Fix Version/s value. (It probably shouldn't, but in Jira version 8.20.13, it does.)
2. Our Board is configured to show only "fixVersion in unreleasedVersions() OR fixVersion is EMPTY".

[Sarah Bell]

I am having the same issue. The cloned tickets are defaulting to a "fixed" status when they are created from a closed status ticket. I have not been able to find a solution to this other than having open status template tickets for the types of tickets I create on a regular basis. I'll follow up on with you if I find a solution instead of a work-around.

[Brittany Wispell]

Interesting case, the Clone function should move the ticket back into the beginning status. 

Is this still happening?

[deepali3031]

Hi @Sarah Bell ,

were you able to fix the issue? I am experiencing a similar issue. Your input on this will be a great help.

Looking forward to hearing from you.

Thanks,

Deepali Bagul