Renaming the transition removes the screen.

[Aleksei Kozlov]

My project admin discovered an interesting "bug/feature" and I'm not sure if it's intended or not. 
Basically, when a project admin is trying to rename a transition, that has a transition screen set (by me as a Jira Admin) after saving it, transition screen gets removed. I couldn't find any official information about it. 
Using  v9.5.1

[John Funk · Accepted solution]

Hi Aleksei,

What type of project are you using? Company-managed? Team-managed? Business/JWM? I am not able to reproduce the problem with a workflow used by Company-managed projects. 

[Aleksei Kozlov]

@John Funk
We're using a Company-managed project.

[John Funk]

Is this workflow used by multiple projects? 

[Aleksei Kozlov]

No, it's a workflow used only by 1 project.

[John Funk]

I would submit a support ticket to Atlassian.

https://support.atlassian.com/contact/#/

[Aleksei Kozlov]

@John Funk @Marco Brundel 
Confirmed by Atlassian to be a bug. Investigation here: [JRASERVER-75946] Transition screen removed when project admin edits a transition - Create and track feature requests for Atlassian products. 

[Marco Brundel]

Hi @Aleksei Kozlov ,

Is Jira Cloud or Jira Server/DataCenter being used?
You mention v9.5.1, which is a Jira Server/DC version.

Regards, Marco

[Aleksei Kozlov]

Hi @Marco Brundel

We're using DC version.

Br,
Aleksei

[Marco Brundel]

Hi @Aleksei Kozlov ,

I'm a bit confused whether your environment is Data Center or Cloud. You give the answer DC to my question, but the answer Company Managed project to @John Funk 's question. But (as far as I know) Company Managed project only exists as a type on Jira Cloud. Cloud is also mentioned in the tags and deployment type.

I advise you to ensure that the correct environment type is stated in your question and the tags and deployment type, that way you will get the best answers.


Regarding your situation, I have tried to recreate the situation on a Server environment. When I rename the transition, the popup screen of the transition is then shown without mentioning the transition screen.
But if I publish the change immediately, the transition screen appears to be properly linked.
Are there adjustments be made to conditions or validators after changing the name?

Regards, Marco

P.S. Hereby 3 screenshots of the name change of transition from In Review to In Review2 (my. Jira is set to Dutch language)

[Aleksei Kozlov]

As I've read from Is my project company-managed or team-managed? | Jira Service Management Cloud | Atlassian Support.
Project doesn't have any information about it in the side-bar, therefore it's a company managed project.
In Jira settings I checked and licence type is: Commercial (Data Center).

[Marco Brundel]

Hi @Aleksei Kozlov ,

You indicate "Commercial (Data Center)" .
This means that you work with the Data Center variant and not in the Atlassian Cloud.
The documentation (cloud) you refer to is therefore not applicable to you. The applicable documentation can be found at jira-service-management-server .

Back to the situation you are dealing with.
Have you been able to check whether there are there adjustments be made to conditions or validators after changing the name? As I mentioned in my comment on June 22.

Regards, Marco

[Aleksei Kozlov]

Hi @Marco Brundel
No conditions, validators, Post functions are changed after publishing.
Interesting part is that I don't encounter such behaviour myself because I'm Jira Admin.

Only project admin user has this problem. Screen is not there after the renaming.