Reporter is not getting "Notification Mail" in Software Project

[Madhu Mullangi]

I am Using Jira Software.

I had Set up Incoming mail with Created users Option.

When User[ Have both Software & Service Desk License] created a ticket, ticket got created. But reporter is not getting a Notification mail regarding Ticket.

Checked Notification helper, Status Is Positive. Saying that User will get notification.

But User(reporter) is not getting Notification mail.

[Victor Mutambuki]

Madhu,

By default, reporter doesn't get notification mail when they create a ticket.

Victor

[Madhu Mullangi]

Reporter must get a Issue Created Mail right !!

Are you saying that reporter will not get a Issue Created mail ??

Note : My reporter is a Licensed User

In that case he must get a Issue Created Notification Right !! That is what I am not Geeting