Reporter not receiving email from ticket creation.

[Scala IT]

This seems to be hit or miss.

When a ticket gets created the Reporter does not receive an email about the ticket being created, but everyone else in the "Issue Created" event of the Notification Scheme attached to the project does.

With this Project I get an email if I create the ticket via email, but I do not get an email if I create the ticket via the JIRA portal.

With another project I am not getting any emails ATALL when I create a ticket.

This should be pretty easy if built solely from the Notifications scheme, but there must be some other setting somewhere.

BTW... notifications work for all of other aspects of the tickets... Updates, Changes, Closings... notifications work flawlessly. Just not with the ticket creation emails.

Please... I need help.

Thank you.

Mike

[Craig Nodwell · Accepted solution]

Hi @Scala IT this is behaving as designed.  You are probably getting the email from create from email due to the user account that creates the issue from email, re: is that user account creating the issue from the email actually you?  

As per the note below, you would not get your own changes so you are the reporter and the creator you are not going to get an email.  You will get one once someone else i.e. the assignee makes changes.

[Scala IT]

Hi Craig:

You were correct. I changed the Notify Users of their own changes option to yes under the System > User Interface > User Default Settings. Now folks are receiving emails for the issues they create.

As for the email generating account... that was apparently a test account for me that was never deleted. I deleted it and now everything seems to be on the same level for everyone receiving notifications.

Thanks very much for your help.

Mike