Reporter not receiving issue created notification

[Jan Evetts]

Hi,

I have a jira-user who is not receiving an issue created notification when he reports an issue, I can see a notification queued in mail queue but the user receives no notification. He does get an issue updated notification.

Thanks.

[Jobin Kuruvilla [Adaptavist] · Accepted solution]

Check if his profile has "Notify for own changes" unchecked. If so, he won't get notifications for issues he created.

[RambanamP]

@Jobin, user able to get issue update notifications that means he selected notify me as "Notify for own changes", is am correct??

[Jobin Kuruvilla [Adaptavist]]

Depends. What if the update is done by another user? ;)

[Ben Phillips]

I have the same issue. The issue is not with "own changes" either. The Reporter is listed to get notifications on all of the notification scheme operations. 

Steps:  

• 2 completely unique user accounts: Agent (fulfiller) and Customer (Reporter, member of a customer Org).
• Agent opens a request for a Reporter.
• Reporter does not get any notification.
• Agent leaves updates (comments) or even state changes to the request
• Reporter does not get any notification.

I can only get the reporter to receive notifications if the reporter opens the request themselves. 

Need help. Thanks

[Decupere & Partners IT Team]

I'm experiencing the exact same issue. Does anyone have a solution for that?

[Trena Norcia]

Is there an answer to this issue?

[Johnny Lau]

It happens to my system too. Reporter will only receive notification if the ticket is raised via customer portal. 

In any case, if an agent tried to raise ticket on behalf of reporter via agent access/screen; Reporter will NOT get any notifications. 

[Grace Rago]

@Johnny Lau  think your'e missing to set the 'Customer Request Type' value when creating the issue directly in the application. This field is usually set when created in the customer portal . For JSD, this field is required for customers to receive notifications.

See detailed explanation here https://community.atlassian.com/t5/Jira-questions/Reporter-does-not-recieve-notifications-for-issues-created-on/qaq-p/773661

[Pavandeep Ruprah]

Hi do we have a solution for this issue as we are experiencing the same.

[Hjalti Glúmsson]

I have this situation for users who only have customer access, but not Jira Software access. They can be the reporter and mentioned in a comment, but they don't get notified since their only access is the customer access.

[Shell D]

Any solutions for this, we are having the same problem, but only with projects using the default notification scheme.

[Vera Henrichs]

Here the same problem. Tried the check/uncheck but doesn;'t seem to mind.

[Daniel Mazurkiewicz]

I have the same problem. Notification helper confirms receives notifications for the 'Issue Created' event but email doesn't come.

[RambanamP]

is reporter configured for issue created event in notification scheme?

https://confluence.atlassian.com/display/JIRA/Creating+a+Notification+Scheme

and also you can check with notification helper