Resolution field missing from issue layout after task creation

[Ashley Hunt]

I'm trying to force user to update Resolution field before completing tasks. My current blocker is that after the task is created, the Resolution field isn't displayed on the issue layout, so the user isn't able to set the Resolution... this is what I've done so far:

1. I adjusted the workflow by adding a Validator to the Done transition to require a value for the Resolution field.
2. I removed the Post Function to set Resolution to done for that same Done transition
3. I added Resolution field to the associated Project's screen config scheme.

The field does appear in the Create Issue module, but as soon as the issue is created, the field no longer appears. I verified the Validator is working, but the Resolution field is not displayed at the time of validation... Any ideas? 

[mfabris]

Hello Ashley! 

I am not sure I get completely all the details, but let me try to help: you want the users to choose a specific resolution when they close the ticket. 

Therefore you would need to 

• Go to screens, create a screen that includes "resolution" (an empty one will do, and you just add the resolution screen in it)
• Go to your workflow, click on the transition that closes the tickets (the one where you removed the post function) and associate the transition with the new screen you created.
• In the same transition, you can add a validator to make resolution required, but here the options and how to do it may vary, depending if you have some cool plugins or just out-of-the-box Jira

If you want to see the resolution field in the ticket, and be able to edit it, then you need to make sure to find the Screen Scheme/s and add the resolution field to all screens, not only to the one used for the "Create Issue" screen. (it should be there by default, but if you do not see it in the "View Screen" then it is better to have a look)

I hope this helps! 

[Ashley Hunt]

Thank you!

[Nic Brough -Adaptavist-]

No!  Do not do that!

Sorry @mfabris but you've suggested doing something that is a classic mistake in Jira, and one that inexperienced admins make a lot.

Do the first two bullet points, but not the third and certainly not the last paragraph.

The third point is that you do not need to add a validator to make the resolution required.

Jira handles it for you.  When the resolution is put on an "edit" screen (meaning create, edit, or transition), it will default to a value and not let the user blank it out.  So it gets set whatever they are doing.

And that's why you must never put the resolution field on the create or edit screen.  If you put it on the create screen, your users will be creating issues that are already resolved.  If you put it on the edit screen, someone editing the issue will resolve it.

(I've not mentioned the view screen, you don't need to think about that - it will always display the resolution, but doesn't let you set it accidentally)

[mfabris]

Jesus christ dude! Are you stalking us or what! 

You are the most "you must be fun at parties" person on this forum.

Just chill! Read her question! she already has it on the "Create"! What do you know about how she is using the resolution field?  I was just giving her all the options.

What the hell, you are so annoying.

Congratulations, you convinced me to never ever answer again one single question in this damn forum.

Go to hell. 

[Nic Brough -Adaptavist-]

No, I'm not stalking you.  

I read the question, I know the questioner has resolution on the create screen, I was simply explaining how it works and what they need to do to make it work properly.

I am sorry you don't like being corrected, and for my (probably harsh) tone in my correction, but please don't let my response be a reason to leave the community, you clearly had good intentions in trying to help, and that's always welcome!