Resolve option is not available

[Megha Dutta]

Alert crated without resolve issue button and no case created for that alert. Pls guide how to fix it

[Joe Pitt]

I presume when you say alert you mean an issue. It should not be on the create or edit screen

Resolution Field

Resolution Field can't be made optional. DO NOT put the field on any screen except the one presented in the transition where it is to be set. Resolution is a special field in JIRA. It has an initial value of ‘Unresolved’, which means the field is NULL in the database. It is ALWAYS required when it appears on the screen. ONLY display it on the screen during a transition to the status where you want it set. Once it is set the issue ID will appear with as strikethrough. If you re-open an issue the transition from closed to reopen needs to have a post function to CLEAR the resolution field to set it back to Unresolved.

Limiting resolution options

You can do it with workflow properties. Use the jira.field.resolution.include property. copy/paste https://confluence.atlassian.com/adminjiracloud/workflow-properties-776636709.html

[Megha Dutta]

Yes am talking about issue and it's not for all issue few created issues are not having resolve option.

[Megha Dutta]

Correctly created issue is having resolve issue option while other image is without resolve issue option 

[Megha Dutta]

Hi Joe Pitt 

Pls revert.

[Nic Brough -Adaptavist-]

You don't have the permission to use the "resolve issue" transition, or the transition does not exist out of the current status of the first issue.

Check where each issue is in the workflow and what the workflow says for who can use transtions out of the current status.

[Megha Dutta]

Hi Nic Brough

I have the permission infact the option is visible in other created issue and m able to resolve those issues.

[Nic Brough -Adaptavist-]

Are you 100% sure that the workflow conditions allow you to resolve the issue from the status it is in in the first screenshot?  What do the conditions on the workflow transition you are trying to use say?

After checking the workflow (and I'm repeating it because your reply does not convince me you have, and 99.9% of these type questions, it is that the workflow is blocking it), you might try the integrity checker.  If that finds a problem with your issue and its workflow it can correct it, but then you will need to start looking at what caused it to get corrupted (the "create alert" process is probably broken)

[Megha Dutta]

• How to use integrity checker option?

[Nic Brough -Adaptavist-]

Admin -> Integrity checker