Resolve screen

[Ivan Andrieiev]

can I create a Resolve screen that will only include "Done" resolutions and a Resolve 1 screen that will include "Duplicate" "Will not execute" resolutions.
This is to make the appropriate transitions for "Closed" and "Cancelled" status

[Rilwan Ahmed · Accepted solution]

Hi @Ivan Andrieiev ,

If you don’t want a particular resolution to be available on an issue while it’s on a particular status, you can use the jira.field.resolution property to restrict it.  i.e.  jira.field.resolution.include OR jira.field.resolution.exclude

More details is in https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/#Transition-properties 

[Ivan Andrieiev]

@Rilwan Ahmed   Hi

It should be like this?

[Rilwan Ahmed]

Hi @Ivan Andrieiev 

No, you should mention the ID of the resolutions separated by comma. 
Example: 10000, 10020, 10030

To get Resolution IDs,
Go to admin settings --> Issues --> Resolution
https://<baseURL>.atlassian.net/secure/admin/ViewResolutions.jspa 

Click edit against required resolution. You can find the ID in the browser

In the screenshot attached, ID of "Done" is 10000

[Ivan Andrieiev]

Do I need to install a resolution screen?

[Rilwan Ahmed]

Yes, That will be more user friendly.