SLA Met vs Breached Report Question

[Trenton Finley]

Is there anyway to add users to this report? I am wanting to see the report with the users and whether they are meeting or breaching the SLA.

Thanks,
Trenton

[Danut M _StonikByte_]

Hi @Trenton Finley,

I don't think is possible to extend that report to split data by users.

Be aware that there are some JQL queries that you can use to determine the issue with breached SLA or meet SLA.

Breached SLA issues

"Time to resolution" = breached()

Meet SLA issues

"Time to resolution" != breached()

If you save these 2 queries as filters, you could then use the Issue Statistics gadget to display the stats by Assignee. Unfortunately you cannot display them both in one gadget; so will need two gadgets: one for Breached SLA, one for Meet SLA.

Danut

[Dexter de Vera]

Hi @Trenton Finley ,

Users should be added/have access to the project to see the project reports.

Hope it helps.

Thank you!

[Trenton Finley]

My apologies, but I mean that I would like to see the SLAs meet and breached per user.

[Dexter de Vera]

You would need to create reports like SLA met vs breached then add a filter in the series.

example: assignee = currentUser() - this will get the sla of the current user who is viewing the report.

But if you like to align your users in 1 report. You can create separate report for SLA met and breached. Where you can add a series per assignee

example: assignee = User1

Thanks!

[Trenton Finley]

So with that being said, is there no way to list all assignee's with a breached SLA?

Thanks,
Trenton