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SLA and Priority relation

Tradewater Admin
Tradewater Admin October 28, 2019

I want to set different response and resolution SLA based on priority. So, is it possible to set it? and how?

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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October 28, 2019

Use the priority in the SLA definition - see https://support.atlassian.com/jira-service-desk-cloud/docs/create-service-level-agreements-slas/

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Tradewater Admin
Tradewater Admin October 28, 2019

thank you 

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