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Scheduled Automation Rule with CRON expression is not being triggered

sowjanya gondi
Contributor
July 24, 2020

I am trying a simple rule with CRON expression. To send an email at a certain time everyday as a result of JQL condition. The first check is to verify if the rule runs on that time specified in the CRON expression. This is failing. Rule is not being triggered. 

I am attaching the screenshot of the Rule. Can someone please take a look and let me know what I am missing?Untitled.png

 

1 answer

0 votes
Jack Brickey
Community Champion
July 24, 2020

so be sure to use UTC for your cron expression. so if you are in say EST and want to trigger at 2pm every weekday that would be 0 0 18 ? * MON-FRI

sowjanya gondi
Contributor
July 27, 2020

Thanks so much! this works

DaveR
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March 28, 2022

This seems like a design/product bug to have the basic time in your local timezone and UTC for cron. They should be the same.

I had the same issue where I was not expecting timezones to be different between basic and advanced.

Jack Brickey
Community Champion
March 28, 2022

You could use the feedback link or open a ticket with Atlassian support to provide feedback. It is likely that they already have an open suggestion on this. However, cron works with UTC so any solution, I believe, would have to convert local time into UTC behind the scenes.

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