Scheduled JIRA due date automation status 'success' but no email triggered to the assignee

[Kajal MAkwana]

Hi All!

I have set up JIRA automation > scheduled > runs every 1 day > with the JQL duedate>=now() and duedate <=5d

I checked the audit log and it says status success. Action details: successfully sent an email BUT no email triggered in the inbox. WHY??

Thank you!!

[Bill Sheboy]

Hi @Kajal MAkwana -- Welcome to the Atlassian Community!

First thing, with automation questions please post images of your complete rule and the audit log details showing the execution.  Those will provide context for the community to offer suggestions.  Thanks!

Next, there are several things which could cause the email to not send...Until we see your actual rule, some things to check are:

• Does the audit log show the email sent?
• What is your Jira Cloud license level?  If you are on the Free level, you may have exceeded the limits for sending emails.  And for other license levels, if your rules are broken (or send lots of emails) you could still exceed limits, although those are much higher limits.
• Did you check if you are sending Atlassian emails to a folder or spam?
• Is the the Atlassian email address blocked some how for you?

Kind regards,
Bill

[Kajal MAkwana]

Thanks, Bill! 

I work on JIRA in classified environment and can not attach screenshot here. Sorry, for that.

It's enterprise level paid cloud license. 

I changed something into rule, just now. Instead of 'assignee' I put my name and it triggers email notification but wondering why 'Assignee' is not working?

[Dan Breyen]

Is it just failing for one assignee or is it failing with multiple ?  If you try a different action like updating the issues does it work?  There is an Automation Library with a similar automations, you could use that for reference too.

[Bill Sheboy]

Did you check if there was an assignee for the issue to whom the email is sent?

What does it show in the audit log when you attempt to send to assignee?

When you assign yourself to the issue and trigger the rule, do you get the email?

[Kajal MAkwana]

Yes, there is an assignee for the issue in jira ticket

Audit log says email sent successfully to assignee (check the junk and spam folders as well)

Yes, If I assign to myself and trigger the rule, I do get an email. Actually, If I put individual email address on the rule, it trigger the email while running the rule but automation should pick up the assignee name automatically. 

[Bill Sheboy]

Let's try this: for an assignee that does not work, write this to the audit log (using the log action):

{{issue.assignee.emailAddress}}

That will help you see if there is a problem with the email address for the specific user's profile.

The other possibility is the specific user has completely disabled any notifications from Jira.  You can have them check their profile settings to verify/adjust that.