Scheduling setup in Jira core or Jira service desk

[vcatl2020]

 I am looking to setup a scheduling system where customer would be given a choice of time slots to book/ create appointments in Jira. I do not see such a functionality exists or did not find a relevant third party addon from Atlassian Marketplace.

Kind a looking like youcanbook.me portal but within Jira, so that the schedule and ticket creation is all in one portal. Please suggest if you were able to accomplish a similar requirement on your side using Jira otherwise I would still welcome your thoughts or suggestions.

[Hernan Halabi - Elite IT Consulting Group]

Hello, if I would have to do something like that (and you checked that there is nothing in the market already) I would consider the elements app. You can use it to bring information from an external source, in this case maybe a simple db with the available time slots. Once one is selected have a webhook configured with another service that will read the selected option from the ticket and remove that option from that db, so the next time someone tries to book a time, that option isn't listed.

I hope this helps at least to get you started

[vcatl2020]

Thanks Hernan for you response. Can you help by pointing out to some links or docs for my study & review on how this all could be coupled to achieve the desired outcome?

[Hernan Halabi - Elite IT Consulting Group]

I suppose you can start here for rest API that will be needed for the back end service

https://developer.atlassian.com/server/jira/platform/rest-apis/

And this is the app I'm suggesting. You will find a link to their documentation there as well

https://marketplace.atlassian.com/apps/23337/elements-connect-formerly-nfeed?hosting=server&tab=overview

[vcatl2020]

Thanks Hernan, perhaps this route may take me a while for implementing a solution unless there is some other quick suggestions around in the meantime.

I will have to circle back with team to finalize on the current viable options, whether to go the route of using third party solutions like Calendly.com or youcanbook.me or just use JIRA Service Desk without Schedule calendar.

[Hernan Halabi - Elite IT Consulting Group]

It you ask me, I would keep that outside Jira. Even though the solution might be valid, it's not worth the effort.