Screen scheme not working when clicking "create" in one project.

[cady harper]

Hi there, 

I recently took over the Admin side of our company Jira. What a learning curve!
I am trying to create a new project based off another project. I have ensured all the schemes match the original project I am basing it off of. When I go to create an issue in one project vs. the other, I get different fields/screen populating. 
When I go into the project settings and select that issue, it shows all the fields I want to see, but that doesn't translate to the practice of it.

I have ensured the Issue type is assigned the screen I want for create, edit and view. 

I have no idea what I am missing. If anyone has some troubleshooting tips I am missing!

Thanks

[Laurie Sciutti · Accepted solution]

Hi @cady harper and welcome to the Community!  This always helps me when I'm stumped:  Navigate to an existing FAcT Risk, select Admin > Where is my field?  Select one of your missing fields and you'll get information from configurations.

Another thing to check is your Configure Fields.  Are all the ones you want to see selected?

[cady harper]

Hi @Laurie Sciutti ! 
This was a great help. This is what I got when I looked for one of my fields 

Looks like the new fields I need are only associated with the one project (where it is working). Is there an easy way to get all the fields moved over to the other project from that screen or do I have to do it one by one?

[Laurie Sciutti]

Glad that helped you zero in on the issue, @cady harper !  You will need to add them individually...

[Aaron Geister _Trundl_]

@cady harper

I would check the field configuration scheme to see if there is a hidden field that is required or a required field that is missing from the create screen. 

This can catch people off guard. Maybe check the logs to see if someone had turned on a required field that is missing from the creation screen.

Let me know if that helps. 

[John Funk]

Hi Cady - Welcome to the Atlassian Community!

Check the Issue Layout for both projects to see if they are different. 

Are you sure the Screen Scheme and Screens are exactly the same between the two? Are you using the same Issue Type during the create process to compare apples with apples?