Script to auto assign issues based on a specific word in the summary.

[Aravindi Amarasinghe]

Hi All,

I have this requirement to auto assign issue to the reporter based on a Specific word (say "ABC") in the summary. I couldn't find any good way to to that in the community.

Can somebody help me with a script or a link to a possible solution?

Thanks in advance.

[Andy Heinzer]

If this is a Jira Service Desk project, you could do this using Automation.

But if this is not a service Desk specific project, Jira does not have a native way to do this.   But you could use a 3rd party plugin to allow for more extensive configuration abilities.  For example, the Automation for Jira plugin could help with this same kind of functionality that exists in the service desk projects.

There are probably other plugins that can also do this like Scriptrunner, or Power scripts, but these would require you to create a custom script for those plugins to be able to handle this. 

[Aravindi Amarasinghe]

Hi @Andy Heinzer, 

Thanks for the answer.

Yeah I am using script runner and I come up with this script. But it doesn't do the job and sitting there without throwing me an error. Can you please point me the problem in this script?

import com.atlassian.jira.issue.*;
import com.atlassian.jira.issue.MutableIssue;
import com.atlassian.jira.component.ComponentAccessor;
import com.atlassian.jira.ComponentManager;
 
MutableIssue myIssue = issue;
String summary = issue.getSummary();

String[] result = myIssue.summary.toString();


if (result!=null && result.length>3)
{
 
//Capture the word in summary

 if (myIssue.summary.toString().matches("#RACF#"))
 {

//Assign issue to the user

 def user = userManager.getUserObject("au.aaa@bbb.com");
 if (user) myIssue.setAssignee(user);
 }
 }

[Andy Heinzer]

Sorry @Aravindi Amarasinghe

I am not well versed in the syntax of using scriptrunner scripts.   However I have tagged this thread with the Adaptavist and scriptrunner tags, so now this thread can appear inside those collections of community.  Perhaps this way an expert in regards to this kind of scripting might be better able to offer insights here.

[Aravindi Amarasinghe]

Hi @Andy Heinzer

Thanks for the help. Hope they will help me with the script.  :)

[hagarroud]

Hi @Aravindi Amarasinghe 

Did you find the problem and the solution of the script?