Search by Issue Key/Ticket Number

[Úna Race]

Before the update, we could search by the issue key/ ticket number, this feature is no longer working and no search results appear when you enter a number into the search box. 

Is there a quick an easy way I can search issues by number again?

[Mila]

Wondering has this been solved already? If not, the following works for me, maybe you can give it a try!

Type the following in the advance search box:

Key = Ticket Number 

Cheers!

[jira guy]

Hello Una,

Go to your JIRA advanced setting page. <your url>/secure/admin/AdvancedApplicationProperties.jspa. Then change jira.projectkey pattern to ([A-Z][A-Z]+). Let me know how it goes

[Nic Brough -Adaptavist-]

Er, that's nothing to do with a search not working.

[jira guy]

Well, it worked for us. After the upgrade project key pattern was defaulted to letters and numbers. Some users felt like the search has entirely change and their old queries didn't work. After changing this pattern old queries worked. 

Thought this could help Una as well

[Nic Brough -Adaptavist-]

It wouldn't have been that that fixed the search.

[jira guy]

When user searched for "AN123-26", JIRA thought that it is a issue key and returned no results saying "no issue with that key exists". After changing the format it worked for us. I am aware that users could wrap the text to get right results.