Search on Custom field Checkboxes not returning anything

[Loretta Rehm]

I have created a new custom field type checkboxes named "Implementation Strategy" with a single option "Tactical". When trying to query for JIRA issues that do not have this Tactical value set up, nothing comes out as result of the filter.

I have tried:

- project = "ABC" and "Implementation Solution Checkbox" != Tactical

- project = "ABC" and "Implementation Solution Checkbox" is EMPTY

- project = "ABC" and ("Implementation Solution Checkbox" != Tactical or "Implementation Solution Checkbox" is EMPTY)

So far none worked.

Anyone knows what else could I try?

[Dave Bosman [Realdolmen] · Accepted solution]

Hi @Loretta Rehm 

After you created the new field, did you re-index your environment? 

Regards

Dave

[Loretta Rehm]

Hi Dave, I can't do it as I'm on the test environment that is the same for the whole company (so I am advised to not re-index everything on my own). I will ask the team responsible for JIRA production management to deploy the new field and hopefully it will behave as expected. If not I will ask them to schedule a re-indexation of the environment.

Thanks!

[Dave Bosman [Realdolmen]]

@Loretta Rehm 

As soon as it is re-indexed the field should be searchable. 

You could re-index 1 project from project settings if you can't re-index the entire environment right now, that also should do the trick for that project at least.

Nevertheless, you will already know if that is the solution. 

Regards

Dave 

[Loretta Rehm]

I didn't knew I could re-index just for my project - thanks for the info!

Just did it and now it works! Thanks a lot.