Secured Network. What Firewall rules/URL's are needed to activate and get updates?

[Charles Benjamin]

I am unable to activate my Jira Standalone install in my Dev environment. I am blocked by security. I need to get the URL(s) and Ports required to activate my installation. I am also hoping that this question causes Atlassian to add this info to the installation documentation. It is not terribly unusual for Dev environments to be isolated.

[Nic Brough -Adaptavist- · Accepted solution]

To get updates, your network needs to be able to reach https://marketplace.atlassian.com so you'll need to think about port 443

This is in the docs, but it's well buried.

[Charles Benjamin]

Thank you. Does this include the activation of the license key or just the updates?

[Nic Brough -Adaptavist-]

Updates.  You don't need any connectivity (beyond the Jira server to the client (browser) you are using) to paste in a licence key.

[Charles Benjamin]

Hi Nic,

Thank you for responding. Unfortunately it appears after putting in the key the server calls out to some sort of activation site to validate the key. So when you accept the key it errors out with a message that the license fails to activate because it cannot validate the key. 

[Steve Sobol]

I have the exact same problem.

I'm trying to activate a Jira Data Center license right now, and the Jira server sits on a DMZ that does not have outgoing Internet access.

If there's a way to activate the software without having the server try to call home to Atlassian, I need to know about it, please.

[MJ]

Running into this also and unable to find the info in the documentation. Did you ever find this info?