Security level field

[Евсин Михаил]

Hi. I have Security level field in Edit/View Issue Screen but I can't see it in Issue layout. I have all right on site and project. Help me please.

[Pavel Junek · Accepted solution]

Hi,

you have to first edit an existing issue where Issue Security Level is not yet filled. Furthermore, it is necessary to make adjustments in the Permission scheme.

Pavel

[Евсин Михаил]

I can't see it on Issue layout screen.

[Pavel Junek]

Hi @Евсин Михаил

This is caused "New Issue View" in Jira Cloud. This new look has too little "features".

Please look to this Atlassian issues: 

• New Issue View in Jira Cloud
• Jira New Issue view does not display the Security Level of an issue.

Pavel

[Евсин Михаил]

Oh, thank you. I'm confused (:

[Pavel Junek]

Your welcome :). The only one solution is to turn on the "Old Issue View" look.

[Chris Shaffer]

This answer no longer applies - you can't turn on the "Old Issue View" anymore and Security Level no longer appears as an option for a field in Issues.

Yet, Issue Security still exists as a project menu item and issue levels can be created, even assigned through the walk-through process when creating a new Security Level, however, you can't see this value on the issue, you can't change the value and you can only remove it by deleting the level entirely.

This is clearly a bug.

[Nic Brough -Adaptavist-]

That's not how it's working for me.  It sounds like you've not got the right permission to change the security level.

[Chris Shaffer]

Considering I can go directly into an issue and modify it's Security Level, I don't think that's correct. I was mistaken that I couldn't see it - I didn't realize it was the lock icon.

The real problem is that when an automation runs to change the security level it fails saying the field doesn't exist, which isn't the same as a permissions error. It's also not a field that can be added via the Request Types area where you edit the field layout. I believe this might be why the automation thinks it doesn't exist.