Send Notification when a ticket is in certain status for 4 hours?

[Hizkeel Khan]

Hi,

I need to send notification to the developer when the ticket is in Code Review status for 4 hours. 

Scenario: Ticket is moved from In Progress to Code Review status. Ticket is currently in code review status for 4 hours. Want to notify the developer who is doing the code review process. 

I want to do this through automation rules. 

Let me know how this can be done. 

[Ste Wright · Accepted solution]

Hi @Hizkeel Khan 

This should work:

• Trigger: Scheduled
  • Run rule every = 1 Hours
  • Run a JQL search... = TRUE (checkbox)
    • JQL - status = "Code Review" and status changed BEFORE -4h
  • Only include issues that have changed... = FALSE (checkbox)
• Action: Send Email or Comment on Issue
  • Populate details as needed

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A few notes...

• You can change the "run rule every" timeframe if you prefer, eg. run it every 15 minutes
• You can also change the JQL, eg. if you wanted it to activate on 3 hours and 59 minutes, you could use -239m instead
• Smart values will work in either of the two actions; for example, if the Developer is the Assignee, you could @ mention them using [~accountid:{{issue.assignee.accountId}}]

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Let us know if this works for you :)

Ste

[Hizkeel Khan]

Thank you for the help. This is what I needed. Appreciated!