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Send Slack as DM using automation - No channel

Hizkeel Khan
Contributor
September 10, 2024

Hi,

I want to send slack message directly to someone instead of putting it in the channel. Please let me know how I can do it using automation. 

If it's necessary to send message in channel, can I mention that person everytime when rule triggers. 

1 answer

0 votes
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 10, 2024

Hello, Good day. Have you already tried the following stepsScreenshot 2024-09-11 at 10.30.35 AM.png?

https://support.atlassian.com/cloud-automation/docs/use-automation-with-slack/

 

Hizkeel Khan
Contributor
September 11, 2024

@Mohanraj Thangamuthu - Thank you for the response. Here it is mentioning the reporter. I want to notify the client in the channel when ticket moves to the UAT column. 

 

Hizkeel Khan
Contributor
September 11, 2024

I want to tag someone... where it says "hey team" , I need to mention someone instead 

@Mohanraj Thangamuthu 

 

Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 12, 2024

Hello, As the ID in Jira and Slack will be different, there is no direct method. You can try the steps suggested in https://community.atlassian.com/t5/Jira-questions/Send-automatically-notification-with-direct-message-when-user-is/qaq-p/2157225

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