Send a notification email to user in custom field of type people

[Mohamed Tourab]

I am trying to create a rule automation to send notification email to the users selected in a custom field in my issue called "Testing". I tried to use {{issue.Testing.emailAddress}} and I followed the answer to this question https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Send-emails-to-a-user-picker-multiple-users-field/qaq-p/649365  However it didn't work too. I am using next gen pro and the type of the field is people. Thank you in advance

[Daniel Ebers]

Hi @Mohamed Tourab

on next-gen sending mails has a bug.

The following bug report deals with it. It mentions "approver" field - but the error message is the same as in a test with a field of type "People" I conducted right now.

Could not send email, the 'To' address field is empty. If you have referenced a field it may be empty.

You can find the bug report here:
https://jira.atlassian.com/browse/JRACLOUD-75376

In some other contributions there was the idea to add components "Re-Fetch data" before executing the actual sending of the mail. I tried it - it did not help.

From the looks the Automation rule alongside with sending the mail like described in your use case is only valid for Classic projects.

Regards,
Daniel

[Boris Berenberg - Atlas Authority]

We support this configuration in Notification Assistant for Jira.

[Benjamin]

HI @Mohamed Tourab when you create an automation rule. ,

• trigger should be when users create or edit an issue for that field
• Action should be send e-mail. On the to field enter the field name Testing. 

[Mohamed Tourab]

Hi @Benjamin 

I created this rule but it still doesn't work. I also tried different values in the To field, I tried  {{issue.Testing.emailAddress}}    and {{#issue.Testing}}{{emailAddress}},{{/}}  and {{fieldChange}} but nothing worked so far.
any suggestions ?

Thanks

[Milad S_]

Hi,

Same here. assuming delivero is muti user picker field, I tried

1- {{issue.fields}}
2- {{issue.fields.delivero.emailAddress}}
3- {{issue.delivero}}
4- {{issue.delivero.emailAddress}}
5- {{issue.delivero.value}}
6- {{issue.delivero.displayName}}
7- {{issue.customfield_10752.emailAddress}}

and non of them give an email address for user picker field. number 3 generates the following:

{
"self= XXXX",
"accountId=XXXX",
"avatarUrls=XXXX",
"displayName=XXXX",
"active=true",
"timeZone=Australia/Melbourne",
"accountType=atlassian"
}

As you can see there is no emailAddress field as if like Automation for Jira cannot see this field.

I have tried API and got all the above fields plus emailAddress. In other words, I can see this field (through API) but Automation for Jira cannot.

I tried changing Actor from "Automation for Jira" to myself and also made the email publicly accessible through Jira configuration. None of them worked.

Regards,

Milad