Is it possible to create an email with a link embedded to the body of the email, that if the button was click it will throw a response to the Jira Ticket.
Ticket will then change it's status depending on the button clicked by the email recipient?
This is one of the native functionalities offered by Jira Service Management. The workflows in Service Management projects can have approvals that can be customized as per the requirements.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.