Send email to users if tickets are about to breach within 10 days of a specific date.

[AnoopTripathi]

Hi Team,

I want to send email to users if tickets are about to breach within 10 days of a specific date from a date value in the custom field. 

We are using Automation for Jira but no clue so far.

Any ideas will be helpful. 

Thanks

[Thomas Schlegel · Accepted solution]

Hi  @AnoopTripathi ,

you don't need automation for this. Do the following:

• Search with query:  "your-duedate" > startOfDay() and "your-duedate" < startOfDay("+10")
• Save the query e.g. as "Due within 10 days"
• Then click on "Details" right beneath the query name
• Create a filter subscription, e.g. once per day, specify a group as recipient

That's it

[AnoopTripathi]

Hello @Thomas Schlegel ,

Fantastic, it worked for me. I really appreciate your help.

Best Regards,

Anoop

[Jack Brickey]

The only issue with this is that you can’t direct the email to the specific assignee, which I assumed was the desired goal. I’m intrigued as to why Automation is not working and plan to test with it a bit. Note: I use this subscription method for many similar situations and it does work well.

[Jack Brickey]

Hi @AnoopTripathi ,

in Cloud you can certainly do this with A4J and I assume Server does as well. Here is an image of an example.

[AnoopTripathi]

Hello @Jack Brickey

Thanks for replying, I have already tried this but it is not solving my problem.

Let's say, I have one custom field "Last Date" 

Now I want to send email to all approvers 10 days before of "Last Date"

This is what actually I need.

Best Regards,

Anoop