Send user last comment of subtask via email notification when subtask is marked done

[Jerrod Van]

I have 7 subtasks 

1 of the subtasks i would like to send a user info to a user after its closed. How can i set this up? Adding the user as a reporter or participant on the subtask doesnt seem to work. 

I also setup an autmation to email the user when the subtask is closed but it only emails what is in the automation not the last comment in the subtask . 

[Bill Sheboy · Accepted solution]

Hi @Jerrod Van 

For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected.  Those will provide context for the community to offer ideas.  Thanks!

Until we see those...

Have you tried to add the user as a watcher instead?

In your rule, you may include the last comment with:

{{issue.comments.last.body}} and / or any of the other comment fields.

Kind regards,
Bill

[Jerrod Van]

Doesn't seem watcher is one of the fields i can select in my automation

[Bill Sheboy]

There is a separate action to manage watchers.  Do you see that one in your version of the automation rule editor?

[Jerrod Van]

not sure what you mean by action.. When i go to create issue i see

project

issue type- subtask

choose fields

Fields chosen - group, labels, participatns, reporter, assignee

Watchers isnt in the field list

[Bill Sheboy]

Correct; there is a separate rule action to do that:

https://confluence.atlassian.com/automation/jira-automation-actions-993924834.html

[Jerrod Van]

ok i see .. So how would i add a rule to add the watcher to the subtask?

[Bill Sheboy]

Please post an image of your current, entire rule.  That will provide context to help decide where to add the manage watcher action.

[Jerrod Van]

[Jerrod Van]

It added the watcher but when i update the subtask i dont get a email with the last comment. 

[Bill Sheboy]

First, please check your personal settings to see if you have notifications enabled.

Next, who made the change to the subtask?  If you did it, I would not expect you to get notified (as you did it).  Please ask someone else to update an issue you are watching to observe what happens.