Sending emails to everyone in a particular issue when the issue is transitioned to done

[Ismail Sanni]

Hi guys, 

Please, how can I send emails to everyone in a particular issue when the issue is transitioned to done. The people in the issue, includes Commenter, Watchers, Approvers, Assignees and Reporters.

Is there a way I can do this? I can send to the Approvers, Assignees and Reporters, is there a way I can include Commenters and Watchers.

Thanks,    

[Bill Sheboy]

Hi @Ismail Sanni 

If you are unable to create the custom email with the method @Joe Pitt describes, you could also do this with an automation rule.  First accumulate all of the recipients' user email address values into a created variable, and then use that variable list to send to them using an advanced branch.

Kind regards,
Bill

[Joe Pitt]

Notifications are controlled by the notification scheme. You can create a special event for 'done' and fire that in the post function of the transaction. Then every role flagged in the notification scheme will be notified for that event. 

1. create the 'done' event

2. fire the event in the done transition(s)

3. add all the roles you want notified to the event in the notification scheme

[Ismail Sanni]

@Joe Pitt IS there a way i can add a custom email?

[Joe Pitt]

If cloud allows scripting you might be able to do it. The notification scheme is built in and fairly easy to implement.